Latest news:

MONDAY 28 APRIL 2008
The mail server was down this morning but the problem was resolved within 30 minutes of it coming to our attention.

MONDAY 25 FEB 2008
Service announcement: We will be performing necessary software work on our mail servers between 18:00 and 24:00 tonight, Monday 25 Feb 08. This work is necessary after we fully evaluated the causes for Friday's outage; the work being carried out is related to our RAID storage systems that are in use on our mail servers.
No e-mails will be lost during this time, however access to POP, IMAP, SMTP and WebMail will have to be disabled while the maintenance is carried out. We have scheduled this time out of office hours, and we hope that this helps minimize any inconvenience to you and your business.

If you have any concerns in regards to the above you can contact:
Office manager - Val McLennan
01343 552275 val@digitalroutes.co.uk
Server admin - Henric Blomgren
henric@digitalroutes.co.uk

FRIDAY 22 FEB 2008
17:30 We are currently experiencing mail server issues. We expect these problems to be resolved throughout the evening,. We regret any inconvenience this might cause to your business, however no emails should be lost during the process.
21:30: Problems resolved.
Server admin

TUESDAY 19 February 2008
WE have scheduled essential server maintenance this afternoon at 1600 hours. This will affect both our web and mail server. We only expect up to 10 minutes downtime but if we experience any unexpected disruption we will update this page regularly.

Thursday 17 January 2008
We are going to be performing regular hardware maintenance on our main Web server tomorrow Friday 18 January between 13:25 and 13:55. We only expect 5 to 10 minutes of possible outages, but we cannot specify more carefully which time other than above due to that this maintenance will be carried out on-site by our service provider.

We are sorry if this causes any inconvenience to you or your business. This maintenance work is required as we have invested in new hardware to allow us to move our Web hosting operation to a better redundant solution.

E-mail, webmail, DNS and other services will not be affected by this maintenance.

Tuesday 8 January 2008
We are currently carrying out major kernel upgrades to our mail server and there will be a slight disruption to service during this time. However, we do not anticipate any major downtime.

Thursday 22 November 2007
We would like to inform all our clients that we are switching from regular FTP to secure FTP ("SFTP") on our web servers. We've taken this step to increase the security of our servers, and in turn provide you with a better and more reliable service. Any users of FTP clients will need to re-configure their clients to use SFTP instead of regular FTP by Friday the 30th November.

MONDAY 30 OCTOBER 2007
We are currently experiencing intermittent connectivity problems (packet loss) with our mail server which can lead to problems with POP, SMTP and IMAP services. We've been in contact with our service provider and hope to have the issue sorted as soon as possible. Update: Our service provider has told us that the intermittent connectivity problems have been resolved.

MONDAY 15 OCTOBER 2007
New webmail facility: Due to some customers experiencing problems with our old webmail facility we've opted to change over the software we use for our webmail to IMP running under HORDE. This should help resolve any access problems, you will however be required to set up a new 'Identity' to be able to send mail using our new webmail. Information on how to do this can be found in our 'Getting started with webmail' PDF.

To visit your webmail account, follow the link below and enter your usual username and password.
http://webmail.digitalroutes.co.uk

TUESDAY 27 AUGUST 2007
We are going to be performing regular maintenance on our Mail server today between 11:00 and 14:00. Mail delivery services will not be affected during this time, however POP access might be interrupted while software upgrades are running. We only expect a few minutes of interrupted POP access, if you are having trouble receiving e-mail please wait 10 minutes and try again. We are also implenting SPF checking for incoming mail to further help prevent spam and provide a high quality of service to our customers. We are also implenting SPF checking and DomainKeys for incoming mail to further help prevent spam and provide a high quality of service to our customers.

MONDAY 30 JULY 2007
The uprade scheduled for Friday went very smoothly and our server only experienced approx 30 minutes downtime and there were no reported problems.

FRIDAY 27 JULY 2007
The scheduled web server updagrade did not happen on Friday 20 July so we have rescheduled for Friday 27 July 3-5 pm. Please note that our web server will not be available between 3pm and 5 pm UK GMT as we are installing new hardware to our server.
We are not aniticpating any problems and our websites should be back online within this time period. We will post a new notice if: a) we expect to run over this time period of Friday 5pm or b) the time we come back online.

FRIDAY 20 JULY 2007
Please note that our web server will not be available between 3pm and 5 pm UK GMT as we are installing new hardware to our server.
We are not aniticpating any problems and our websites should be back online within this time period. We will post a new notice if: a) we expect to run over this time period of Friday 5pm or b) the time we come back online.

1st May 2006 - 15:00
Our primary mail server is back up and serving e-mail as normal. We will return with a further explaination as to what caused the problem as soon as we can.

1st May 2006 - 11:42 AM
We're currently configuring our backup server to manage our e-mail services. No mail should be lost due to this outage, and we are working on resolving the issue as soon as possible.

1st May 2007 - 9.00 AM
We are currently experiencing email problems which we are hoping to resolve soon. We will update this page with further information later. Our web server is unaffected and your websites are accessible as normal.

20th September 2006
We've relocated our e-mail server to the UK, which should provide faster e-mail access as well as better anti-spam features; we're currently filtering as much as 30-40 thousand spam emails per day. You can find an easy-to-use tutorial that will tell you how to take advantage of these features in outlook by clicking here. Thunderbird users can set up a 'message filter' to filter out any message where the subject is prefixed by {Spam?}.

17th August 2006

We were experiencing mail server problems which has now been resolved. New mail is currently being delivered but the mail waiting to be delivered from yesterday until approx 11.00 am this morning is in a queue and may be delayed. However, this will resolve itself over today and tomorrow.

11th March 2006
Back to normal again and everything should be running fine now.

10th March 2006
We are currently restoring a backup of all our websites as the server suffered from corrupted data. This process will take 1 to 2 hours. We will update this page once we are fully functioning again.

14 Feb 2005: Software updates This is an anouncement to inform everyone that we are upgrading to PHP 5.1.2, this should not affect any sites and is mainly to insure the security of our server

The Digital Routes Hearbeat Facility is now live and fully functioning. The purpose behind this is to provide a resource for our clients which gives instant feedback on any web or email problems that they might be encountering.

In the Web Server box (left) and the Mail server box (right) the status message at the top should say OK, otherwise we are experiencing problems in that area. This will be denoted by WARN or FAIL

The top menu provides links that should enable you to configure your email accounts or website ftp settings.

One of the main causes for concern is a dropped internet connection. If you cannot see your website or recieve email, try going to a website that you have not visited before. Usually, if this doesn't view, then your connection to the internet has stopped working. Try reconnecting to the internet and if this fails, contact your Internet Service Provider such as wannadoo, aol or zen internet.